Accessibility Standards for Customer Service WorkshopGet ready, get set, implement! The Ontario Federation of Community Mental Health and Addition Programs has designed an interactive workshop to assist its members implement the accessibility standards for customer service.  It’s the law that all organizations must comply with the Accessibility for Ontarians with Disabilities Act and regulations within the timeframes specified. What you will learn Navigating your way through the AODA and the Accessibility Standards for Customer Service Regulations can be a daunting and time-consuming task.  This workshop walks participants through each requirement of the AODA and the standard and explains in clear language what you must do to be in full compliance. What you will take away OFCMHAP and its partners, the Accessibility Directorate, OPDI and OAPC have developed a tool kit and resource manual that accompanies the workshop.  The tool kit contains action plans, sample policies, procedures, training resources, and feedback from those who use the services of mental health and addiction service providers. Who should attend If you are responsible for developing, approving or implementing policies and procedures for your organization or if you are responsible for staff training, then this workshop is designed for you. The workshops will be on the following dates in these area’s  

Date: March 19th, 2010 Time: 1:00 p.m. to 3:00 p.m. Location: Toronto

 

Date: March 26th, 2010 Time: 1:00 p.m. to 3:00 p.m. Location:

Welland

 

Date: April 16, 2010 Time: 1:00 p.m. to 3:00 p.m. Location: Belleville

  

Date: April 23rd Time: 1:00 p.m. to 3:00 p.m. Location: Ft. Frances

  How to Register Call 416-490-8900 X 21 or e-mail info@ofcmhap.on.caGive your name, telephone number, date and location of workshopPlease Register early as space is limited.