June 2011 (Issue No.1)

 On April 1st, 2011 the Community Support Service (CSS) and Community Mental Health and Addiction (CMH&A) Management Information Systems (MIS) Projects were successfully transitioned from Community Care Information Management (CCIM) to the Community Care  sector. These projects aimed at assisting CSS and CMH&A organizations to successfully implement the Management Information System (MIS) Solution, Microsoft Dynamics GP, that was offered to all CSS and CMH&A organizations.

 Congratulations to those of you who are successfully using the MIS Solution. For those organizations that are still working on implementing Microsoft Dynamics GP, CCIM will be providing support to you until August 31, 2011 to assist you to “go-live”.
The Ontario Community Support Association (OCSA) was elected as the Business Owner for the CSS sector by the former CSS MIS Project Steering Committee.
The Ontario Federation of Community Mental Health and Addiction Programs (OFCMHAP) was elected as the Business Owner for the CMH&A sector by the former CMH&A MIS Project Steering Committee.
 The Business Owners, OCSA and OFCMHAP, will manage all business related aspects of the MIS Solution on behalf of the CSS and CMH&A sectors and provide oversight for the technical support of the MIS Solution.
CCIM is currently responsible for the technical support and hosting of the MIS Solution. This means that if you are using the MIS Solution you will still contact CCIM for support by emailing you are from a CSS organization) or you are from a CMH&A organization) or call 1-800-909-5600.
The HRIS Solution (Quadrant Workforce) is currently being implemented by CCIM and the CSS and CMH&A HRIS Projects will continue to provide implementation and application support over the next few years untilthe projects are ready to be transitioned to OCSA and OFCMHAP. Until then OCSA and OFCMHAP will ensure ongoing collaboration with CCIM’s HRIS Team.
The OCSA and OFCMHAP are part of an overall governance structure to ensure that the MIS Solution is governed in a collaborative manner. Each sector has a Working Group and a Steering Committee. The Working Group and Steering Committees are coordinated by the MIS Solution Business Lead, Natasha Tehranian. The Business Lead will also work with CCIM to ensure that any concerns or issues are addressed. Organizations should feel free to contact Natasha with any questions or concerns.
The Working Group members are MIS Solution users that provide expertise and assist with User Acceptance Testing. They will also form informal user groups and act as mentors to provide support to other organizations using the MIS Solution. The Working Group is there for you to contact. They bring any issues that users experience to the monthly working group meeting and then these are brought to CCIM and the Steering Committees to work out a resolution. For example, many of the working group members felt that CSS and CMH&A organizations were not fully aware of the transition from CCIM to the Business Owners and that we needed a way to communicate this. The idea of using a newsletter to communicate with the sectors and provide them with updates actually came from the Working Groups.
The Steering Committee members are leaders within their organizations that are using the MIS Solution. They provide support to the Business Owner in developing the business plan, providing oversight to the MIS Solution and providing insight and input to resolve any issues or concerns. They meet on a monthly basis.
These teams are working hard to ensure that your MIS Solution user experience is a positive one, and that you are able to get what you need from the Solution. We have also tried to ensure that the members of these Groups and Committees represent the different services that the sectors provide as well as the various LHIN areas across Ontario.

Please join me in welcoming the following Steering Committee and Working Group members.

CSS Business Systems Steering Committee


CMH&A Business Systems Steering Committee

CSS MIS Working Group


CMH&A Working Group


Business Lead for MIS Solutions


The Business Owners (OCSA and OFCMHAP) will have access to MOHLTC and LHIN representatives through the Provincial User Council. This Council is made up of the Chairs of the CSS and CMH&A steering committees as well as representative from MOHLTC, LHINs and CCIM. The Provincial User Council will ensure effective service delivery for the MIS Solution. The elected Chair of the Provincial User Council is Ray Applebaum.
As more sectors come on board, they too will be part of this overall governance structure and develop their own Working Groups and Steering Committees. Recently, Stevenson Memorial Hospital was unanimously appointed by the Small and Complex Care Hospital (SCCH) sector to be the sector’s business owner. Myles Keeble, Chief Financial Officer of Stevenson Memorial Hospital will represent the SCCH sector on the Provincial User Council effective July 1st, 2011. A Working Group and Steering Committee will soon be established to support the SCCH sector in their use of the MIS Solution.
The Business Owners will be working with MOHLTC and the LHINs on a sustainability plan that will allow them to put processes in place for ongoing support and maintenance, ongoing training requests, new organizations that would like to start using the solution and additional licenses that may be required. OCSA and OFCMHAP will ensure that all CSS and CMH&A MIS Solution users have the support they need to effectively use the solution.
If you have any questions or if you would like more information please do not hesitate to contact the Business Lead for the MIS Solution, Natasha Tehranian at .